Refund & Returns
Refund & Returns:
Every order is processed immediately in real time to our warehouse for shipping. This is to ensure fastest delivery period for our customers. Hence, we cannot issue a refund until customers ship the item back to our store's address.
Returns:
SALE items are final sale, no refunds are eligible.
We have an open policy and will accept refunds for period of 30 days starting from when tracking indicates the customers has received the package. PLEASE CONTACT US VIA EMAIL FOR AN RETURN ADDRESS, DO NOT SHIP IT TO OUR WAREHOUSE ADDRESS, send us an email at eretailer365@gmail.com.
To process a refund, please ship it back to our store's return address and we will process a full refund upon receiving!
Do not ship it back to our manufacture address.
Please email us for a return request.
SALE items are final sale, no refunds are eligible.
A tracking number must be provided for return items.
To be eligible for a return, your item must be in the same condition (tags must be intact) that you received it.
Eretailer365 is not responsible for the cost of shipping for returns & exchanges.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges: (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eretailer365@gmail.com
Remember to have a record of the tracking number for returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eretailer365@gmail.com.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Every order is processed immediately in real time to our warehouse for shipping. This is to ensure fastest delivery period for our customers. Hence, we cannot issue a refund until customers ship the item back to our store's address.
Returns:
SALE items are final sale, no refunds are eligible.
We have an open policy and will accept refunds for period of 30 days starting from when tracking indicates the customers has received the package. PLEASE CONTACT US VIA EMAIL FOR AN RETURN ADDRESS, DO NOT SHIP IT TO OUR WAREHOUSE ADDRESS, send us an email at eretailer365@gmail.com.
To process a refund, please ship it back to our store's return address and we will process a full refund upon receiving!
Do not ship it back to our manufacture address.
Please email us for a return request.
SALE items are final sale, no refunds are eligible.
A tracking number must be provided for return items.
To be eligible for a return, your item must be in the same condition (tags must be intact) that you received it.
Eretailer365 is not responsible for the cost of shipping for returns & exchanges.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges: (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eretailer365@gmail.com
Remember to have a record of the tracking number for returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eretailer365@gmail.com.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.